I've rented here four or five times in the last three years. Exceptional facility. Good price and equipment far above normal U-Haul bargain standards. Everything doesn't always go perfectly but excellent employees always do what they can to make it right.
Why do you guys hire someone with no experience in how to treat customers ?! I went in there today at about 1:20ish for the first time ever I've never had any experience with Uhaul . When walking in I saw a white man with glasses I later found out he is the assistant manager . Next to him was a taller guy really nice he greeted us and started helping us out . We went in because my boyfriend needed a trailer to move his truck to a mechanic shop . The young gentleman was nice but kept having a little bit of trouble we didn't mind . I instantly noticed the white man was being rude when the young man asked for help and the way he talked to us also . We were finally done and it was time to load the trailer . We go outside and the young man was loading it . It took about half an hour or more to load it we finally got it going . We get home (we only live like 5 minutes away ) and notice the truck was not going to fit so we go back to return the trailer . We get there and park in the front and go inside to let them know we're done but I also had a question . I literally just walk in and the white man with glasses says "we saw you coming , they'll meet you outside and help you " and I said Ok we go outside and see another young man and I guess I'm going to have to ask him my question . I asked if there's any way to get a refund since we literally only had it for 30 minutes or less and he said he's going to ask . He comes back and says no and I ask why he said because the assistant manager said no because we had it for longer than an hour and half . So I ask if I could speak to him and he says it's the white man with glasses . I go inside to talk to him and they let him know that we want to talk about it . Keep in mind this whole time he is so rude and not helpful at all . I ask is there anyway to get a refund and he said " no why should you ?" I said because we only had it for like 30 minutes . Is there a policy on returns or anything that can help us get a refund ... he quickly says no I don't care if you took it for 5 minutes or five hours you can't get a refund and I do not know what else to say i was in shock of how rude he was . I would of understood if he said no I'm sorry I can't give you a refund because of what ever reason . I am NEVER coming back to uhaul and I will call again on Monday to see if the manager is there . I have never experienced such bad customer service .
Helpful folks when you need moving assistance. Polite and friendly, a good place for moving supplies and services.
At first I was a little anxious, had it not been for Nick this would be a very different review. He made things simple and reassured me he was making sure everything was perfect. He was very genuine and didn't treat me like my questions and concerns were an annoyance. I was important and a priority to him and I appreciate and admire that work ethic. Nick thank you so much!
Amazing customer service. The manager, Melva, was wonderful. She is the reason I will go out of my way to rent from this location when I need a U-Haul.
U Haul Moving Storage Of Manassas Park is a US Moving Company based in Manassas Park, Virginia. U Haul Moving Storage Of Manassas Park is located at 8537 Centreville Rd, Manassas Park, VA 20111, USA.
Please contact with U Haul Moving Storage Of Manassas Park using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find U Haul Moving Storage Of Manassas Park opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.